At Adurra we never compromise our quality standards or our reputation. We believe that a superior product should come with an honest warranty and reliable after-sales service.
Please let us know all the details of your problem, one of our service advisors will contact you.
Prior to requesting a service call, consider reviewing our FAQs for troubleshooting tips. By performing some initial checks, you may be able to resolve or narrow down the issue. If the issue persists or you're unsure, do not hesitate to reach out to our team for further assistance.
WHY IS MY WINDOW CONDENSATING?
Condensation forms when warm, moist air comes into contact with a colder surface, causing the moisture in the air to transform into water droplets. Condensation can occur due to temperature differences and humidity. Ensure proper ventilation, control indoor humidity levels, and keep the glass and frames clean.
WHY IS MY WINDOW OR DOOR DIFFICULT TO LOCK OR UNLOCK?
Difficulty in locking or unlocking your window or door might be due to misalignment or dirt build-up. Before requesting a service call, try cleaning the hardware and ensuring proper alignment. If the issue persists, consider scheduling a service call to assess and address the problem.
WHAT SHOULD I DO IF MY WINDOW OR DOOR DOESN'T CLOSE PROPERLY?
Improper closure can be caused by various factors. First, ensure there are no obstructions hindering the closing process. If the issue continues, consider scheduling a service call to assess and address the problem.
WHY IS MY PATIO DOOR NOT SLIDING PROPERLY?
If your lift & slide patio door is sticking or not sliding smoothly, it might be due to dirt buildup in the tracks or a need for lubrication. Try cleaning the tracks and applying a suitable lubricant to the sliding mechanisms.
CAN I ATTEMPT TO ADJUST THE MULTIPOINT HARDWARE MYSELF?
While minor adjustments can be made by homeowners, it is recommended to seek professional assistance when handling complex adjustments. Incorrect adjustments can affect the fenestration system’s performance and security.
HOW OFTEN SHOULD I LUBRICATE THE MULTIPOINT HARDWARE?
Regular maintenance is key to smooth operation. We recommend lubricating the multipoint hardware at least once a year. Use a silicone-based lubricant and be sure to wipe away any excess.